Self Storage FAQ

Street Smart Storage: Self Storage FAQ

Street Smart Storage – Wilmington NC | Street Smart Storage – Vass NC

Looking for a comprehensive Self Storage FAQ to help you begin your self storage process? Look no further! Here at Street Smart Storage in North Carolina, we strive to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to renting storage, you may want to run through the basics before browsing for a storage unit. If you are new to Street Smart Storage, we’ve compiled a list of the self storage frequently asked questions we get most. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or shoot us an email! Read through our definitive Self Storage FAQ to get started renting with Street Smart Storage today!

Indoor Storage Units
Does renting storage units require rental protection?

Yes, we require a protection plan when renting a storage unit. You can provide proof of your own insurance as you are checking out, or you can purchase one of our insurance plans. We offer a few different options, so you are able to choose the best for your situation. Ask our storage experts which plan would be best for you.

Are locks provided or sold on site?

Yes, Street Smart Storage sells locks – as well as other supplies – on site. Choose from a variety of packing and moving supplies, including locks, boxes, packing tape, box cutters, furniture covers and more!

How do I pay my bill online?

Navigate to the top of our website, and click on the icon labeled “Pay Bill.” From there, login and click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill. 

How do I reach someone after hours?

If you have an urgent issue after business hours please call either Street Smart Storage location, and press 1 to speak with a company representative. Our storage facilities phone numbers are as follows: Street Smart Storage in Vass, NC: 910-692-4886; Street Smart Storage in Wilmington, NC: 910-791-2323. Additionally, there is a chat button on the website that can support you.

Can I rent short-term?

Yes, Street Smart Storage offers convenient month-by-month storage leases to allow for flexible rental space. At our storage facilities, you will never be stuck in a long contract. Rent for a month, a few months, or find your long-term storage solution with us!

What discounts do you offer?

Currently, our storage facilities offer a variety of storage discounts. Customers ages 65+ are eligible for our Senior Discount, 5% off your monthly bill. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Read more at our storage discount page today.

Do you have movers?

No, we do not offer movers. However, we list our Neighborhood Friends at the bottom of each storage facility’s rental page, so our tenants can find local assistance with trusted businesses. Search through the Neighborhood Friends of our storage facilities near you to find movers.

Do you have truck rentals?

Yes, both Street Smart Storage in Wilmington and Street Smart Storage in Vass offer on-site U-Haul truck rentals for your convenience.

Find U-Haul rentals at Street Smart Storage in Wilmington, NC | Find U-Haul rentals at Street Smart Storage in Vass, NC

Do you have storage auctions?

Yes, our storage facilities do hold storage auctions. Auctions of storage units occur after fulfilling the State lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are part of it. Our auctions are held online and can be found on Simply visit the site, and entire the zip code of one our Street Smart Storage facilities to check-in on any of our current storage auctions.

We have also partnered with Charity Storage! Donate your unwanted, gently used items for a great cause.

Can I live or sleep in a storage unit?

No, and we strongly discourage you from considering it. Living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.

What storage unit size do I need?

Street Smart Storage offers a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.

When I rent online, can I access my storage unit right away?

Yes. When you rent a storage unit through our contactless storage rentals, you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes – it’s that simple. Once the transaction is completed, you can move into your storage unit right away.

Can I access my storage unit at any time?

No, but our storage facilities do offer gate access outside of normal business hours. Our storage facility’s gate hours are from 6 AM – 10 PM.

Did we answer your Self Storage FAQ?

At Street Smart Storage in North Carolina, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email the Street Smart Storage office closest to you for a direct, professional response. We look forward to hearing from you!

Street Smart Storage in North Carolina

Looking for a secure storage unit in your area? Street Smart Storage in Wilmington NC and Vass NC are here to help with your moving and storage needs. With two convenient locations in Wilmington, NC and Vass, NC, our storage facilities offers a variety of features to meet any renter’s needs. Choose from amenities that include temperature-controlled storage units, indoor storage units, and convenient drive-up storage units. Additionally, for your security, all storage units are housed within a fenced perimeter with secure, gate access, and 24 hour security camera monitoring. Feel secure storing your cherished personal items at Street Smart Storage in North Carolina this year! Choose a location and stop by today to see why we are the only storage facility you will ever want to use!

Street Smart Storage – Wilmington NC | Street Smart Storage – Vass NC